Question 1

Do you require a minimum order?

Accepted Answer

• There is a minimum order of 25 required for screen printed items.

• There is no minimum for DTG (Direct-To-Garment) printing.

• There is no minimum for embroidery.

• There is no minimum for signs.

Question 2

What is the best material for screen printing?

Accepted Answer

For DTG (Direct-To-Garment) Screen Printing:  50/50 cotton and polyester

For DTG (Direct-To-Garment):  100% cotton

*If you would like 100% polyester please call or email us for approval.

Question 3

What is the turn around time?

Accepted Answer

The average turn around time is 1 week. Pease call us for the most current turnaround time. (704) 719-2420

Question 4

Can I bring my own garments?

Accepted Answer

Yes, you are welcome to bring your own garments!
Please keep in mind, we are not responsible for damage to the item.

Question 5

What is the difference between screen printing and DTG?

Accepted Answer

Coming soon..

Question 6

What file format is required?

Accepted Answer

We require an unlocked file for every application.

For screen printing: PDF, AI

DTG (Direct-To-Garment): PNG

DTF (Direct-To-Film): PNG

Embroidery: DST

Question 7

What if I do not have the required formats?

Accepted Answer

We can send it to a digitizer to have them complete the required files for you for a digitizing fee.

Question 8

Can you create artwork for me?

Accepted Answer

Yes, we would love to help your image come to life!

Question 9

Do you offer same day?

Accepted Answer

Yes, please call us to confirm we are able to complete it same day. (704) 719-2420

Question 10

Are you open on the weekends?

Accepted Answer

Yes, by appointment only. Please call (704) 719-2420.

Question 11

Do you have any hidden fees?

Accepted Answer

No! There are no hidden fees. We do not charge a screen fee or set up fee.

Question 12

Will I get a proof?

Accepted Answer

Yes, we will send it via email prior to production for approval.

Question 13

Do you offer other brands than the ones listed on your website?

Accepted Answer

Yes, we have a wide variety of brands. The ones listed on our website are just our most popular ones. Feel free to shoot us an email with any product you are interested in and we will work with you to make it happen!

Question 14

Do you start without payment?

Accepted Answer

No, we require payment prior to production.

Question 15

Do you ship?

Accepted Answer

Yes, send us your shipping address and we will coordinate shipping for you.

Question 16

Do you offer other size signs and material than listed on your website?

Accepted Answer

Yes, the options are endless. Please call us and we can help you create the perfect product for you.

Question 17

What does DTF mean?

Accepted Answer

DTF printing means Direct To Film printing. This technique involves printing your design directly onto a film and then transferring it to a fabric or garments made of cotton, polyester, synthetic, or silk, regardless of their color, as it can work with white ink.

Question 18

What does DTG mean?

Accepted Answer

DTG printing, also known as direct to garment printing, is a way to print on textiles, usually on ready-made garments like T-Shirts.

Similar to your printer at home, you print directly on the T-Shirt. All colors mix automatically with CMYK inks, which means that you can print a lot of designs that are unachievable with other printing methods like screen printing. For example, since you can use an unlimited amount of colors in the same design, you can print photorealistic images and gradients.

THREE OF A KIND GRAPHICS

FAQ

Frequently asked questions